Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
MetaCell Support
  1. MetaCell Support
  2. NeuroGlass

NeuroGlass

Welcome! You can raise a request for NeuroGlass using the options provided.

Ask a question

Have a question? Submit it here.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"27ec54ac1a806030fc6c11b7a98c327127db121a_lout","branding":{"id":"8","key":"nglasup","name":"NeuroGlass","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/20","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1346cf","headerLinkHoverBGColor":"#1346cf","headerBadgeColor":"#1346cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/73e8fba2-6a63-4fc8-ac92-dae6f3a1580b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2E1MDczYi01NGNkLTQwYTUtYjkwMy0yZTc5Mjc4ZmFjMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczZThmYmEyLTZhNjMtNGZjOC1hYzkyLWRhZTZmM2ExNTgwYiI6WyJyZWFkIl19LCJleHAiOjE3Njg1MjU2ODAsIm5iZiI6MTc2ODUyNTA4MH0.NZGqHf-hV98Skp4Eof1CLixQbenG4XM5iXZBkSz4A38&client=b7a5073b-54cd-40a5-b903-2e79278fac16&mode=fit","logoId":"73e8fba2-6a63-4fc8-ac92-dae6f3a1580b","isLogoAvailable":true,"helpCenterTitle":"Welcome to MetaCell Support","sharedPortalName":"MetaCell Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to MetaCell Support","sharedPortalName":"MetaCell Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003ae0","helpCenterTitleColor":"#ebe6e6","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a054c5f4-2f99-46d9-8d90-140584476796/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2E1MDczYi01NGNkLTQwYTUtYjkwMy0yZTc5Mjc4ZmFjMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwNTRjNWY0LTJmOTktNDZkOS04ZDkwLTE0MDU4NDQ3Njc5NiI6WyJyZWFkIl19LCJleHAiOjE3Njg1MjU2ODAsIm5iZiI6MTc2ODUyNTA4MH0.GjrjB1L-ZcDvRyGdzQF-VEqeUjKBx-Ux4FrzuOUlAZE&client=b7a5073b-54cd-40a5-b903-2e79278fac16&height=300&mode=fit","bannerMediaApiFileId":"a054c5f4-2f99-46d9-8d90-140584476796","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"nglasup","projectId":10080,"serviceDeskId":8,"name":"NeuroGlass","description":"<p>Welcome! You can raise a request for NeuroGlass using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"59","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[21],"key":""},{"id":"60","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[21],"key":""},{"id":"61","name":"Report a critical issue in the Application","descriptionHtml":"","callToAction":"Report a critical issue in the Application","introHtml":"<p>Let us know if something is blocking the use of the application and we'll aim to get it back up and running quickly.</p>","icon":10508,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[21],"key":""},{"id":"62","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[21],"key":""},{"id":"63","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Common Requests"}],"orderMapping":{"21":[59,61,60,62],"20":[59],"123":[197],"122":[197],"22":[62]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"83103bfb-b864-365d-828d-3d74f92b002c","appLinkName":"","appLinkUrl":"","spaceKey":"NS","spaceName":"NeuroGlass Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NGLASUP","serviceDeskId":8,"kbLinkDomainURLs":["https://support.jira.metacell.us","https://metacell.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NGLASUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2E1MDczYi01NGNkLTQwYTUtYjkwMy0yZTc5Mjc4ZmFjMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDgwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1MjYyODAsIm5iZiI6MTc2ODUyNTA4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.g-2LDxluMPm1F5caC7vQgu9iEJxsJQd8b2yDExdexRs","targetCollection":"upload-project-10080","endpointUrl":"https://api.media.atlassian.com","clientId":"b7a5073b-54cd-40a5-b903-2e79278fac16","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":59,"projectId":10080,"issueType":{"id":"10045","name":"Ask a question"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10549,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/59","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/59","calendarParams":{"firstDay":0,"date":"2026-01-16T00:58:00+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"83103bfb-b864-365d-828d-3d74f92b002c","appLinkName":"","appLinkUrl":"","spaceKey":"NS","spaceName":"NeuroGlass Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NGLASUP","serviceDeskId":8,"kbLinkDomainURLs":["https://support.jira.metacell.us","https://metacell.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2E1MDczYi01NGNkLTQwYTUtYjkwMy0yZTc5Mjc4ZmFjMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDgwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1MjYyODAsIm5iZiI6MTc2ODUyNTA4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.g-2LDxluMPm1F5caC7vQgu9iEJxsJQd8b2yDExdexRs","targetCollection":"upload-project-10080","endpointUrl":"https://api.media.atlassian.com","clientId":"b7a5073b-54cd-40a5-b903-2e79278fac16","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=metacell","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"27ec54ac1a806030fc6c11b7a98c327127db121a_lout","baseUrl":"https://support.jira.metacell.us/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://metacell.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b7a5073b-54cd-40a5-b903-2e79278fac16","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5e56db9f11e2486ea6b0679e20823482","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://metacell.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}