Welcome! You can raise a request for NeuroGlass using the options provided.
Report a critical issue in the Application
Let us know if something is blocking the use of the application and we'll aim to get it back up and running quickly.
Required fields are marked with an asterisk*
{"xsrfToken":"26ba76f246a569651b8cf85b4c5d0f35ffe1f963_lout","branding":{"id":"8","key":"nglasup","name":"NeuroGlass","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/20","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1346cf","headerLinkHoverBGColor":"#1346cf","headerBadgeColor":"#1346cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/73e8fba2-6a63-4fc8-ac92-dae6f3a1580b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2E1MDczYi01NGNkLTQwYTUtYjkwMy0yZTc5Mjc4ZmFjMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczZThmYmEyLTZhNjMtNGZjOC1hYzkyLWRhZTZmM2ExNTgwYiI6WyJyZWFkIl19LCJleHAiOjE3NTYxMjI0MDksIm5iZiI6MTc1NjEyMTgwOX0.dc1Uj8uF0JdJZ7T3inpEzDckSyTSZkkC5P_g6iRiM6Q&client=b7a5073b-54cd-40a5-b903-2e79278fac16&mode=fit","logoId":"73e8fba2-6a63-4fc8-ac92-dae6f3a1580b","isLogoAvailable":true,"helpCenterTitle":"Welcome to MetaCell Support","sharedPortalName":"MetaCell Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to MetaCell Support","sharedPortalName":"MetaCell Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003ae0","helpCenterTitleColor":"#ebe6e6","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a054c5f4-2f99-46d9-8d90-140584476796/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2E1MDczYi01NGNkLTQwYTUtYjkwMy0yZTc5Mjc4ZmFjMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwNTRjNWY0LTJmOTktNDZkOS04ZDkwLTE0MDU4NDQ3Njc5NiI6WyJyZWFkIl19LCJleHAiOjE3NTYxMjI0MDksIm5iZiI6MTc1NjEyMTgwOX0.V1mWFqKAForenANwRugbsaWlluFOOQj1WEmUNv2afGg&client=b7a5073b-54cd-40a5-b903-2e79278fac16&height=300&mode=fit","bannerMediaApiFileId":"a054c5f4-2f99-46d9-8d90-140584476796","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"nglasup","projectId":10080,"serviceDeskId":8,"name":"NeuroGlass","description":"<p>Welcome! You can raise a request for NeuroGlass using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"59","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[21],"key":""},{"id":"60","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[21],"key":""},{"id":"61","name":"Report a critical issue in the Application","descriptionHtml":"","callToAction":"Report a critical issue in the Application","introHtml":"<p>Let us know if something is blocking the use of the application and we'll aim to get it back up and running quickly.</p>","icon":10508,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[21],"key":""},{"id":"62","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[21],"key":""},{"id":"63","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Common Requests"}],"orderMapping":{"20":[59],"21":[59,61,60,62],"22":[62]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"83103bfb-b864-365d-828d-3d74f92b002c","appLinkName":"","appLinkUrl":"","spaceKey":"NS","spaceName":"NeuroGlass Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NGLASUP","serviceDeskId":8,"kbLinkDomainURLs":["https://support.jira.metacell.us","https://metacell.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NGLASUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2E1MDczYi01NGNkLTQwYTUtYjkwMy0yZTc5Mjc4ZmFjMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDgwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTYxMjMwMDksIm5iZiI6MTc1NjEyMTgwOX0.q_s9PWQ_54OkNf10AbQiAoKD7Z8hrqpKO86A5mVtdwE","targetCollection":"upload-project-10080","endpointUrl":"https://api.media.atlassian.com","clientId":"b7a5073b-54cd-40a5-b903-2e79278fac16","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":61,"projectId":10080,"issueType":{"id":"10050","name":"[System] Incident"},"form":{"name":"Report a critical issue in the Application","descriptionHtml":"","callToAction":"Report a critical issue in the Application","intro":"<p>Let us know if something is blocking the use of the application and we'll aim to get it back up and running quickly.</p>","instructions":"","icon":10508,"iconUrl":"https://support.jira.metacell.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10096","fieldConfigId":"10263","label":"Enter the study link where the issue occurred","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"How big of an impact is the problem to you or the organization?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/61","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/61","calendarParams":{"firstDay":0,"date":"2025-08-25T11:36:49+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"83103bfb-b864-365d-828d-3d74f92b002c","appLinkName":"","appLinkUrl":"","spaceKey":"NS","spaceName":"NeuroGlass Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NGLASUP","serviceDeskId":8,"kbLinkDomainURLs":["https://support.jira.metacell.us","https://metacell.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2E1MDczYi01NGNkLTQwYTUtYjkwMy0yZTc5Mjc4ZmFjMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDgwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTYxMjMwMDksIm5iZiI6MTc1NjEyMTgwOX0.q_s9PWQ_54OkNf10AbQiAoKD7Z8hrqpKO86A5mVtdwE","targetCollection":"upload-project-10080","endpointUrl":"https://api.media.atlassian.com","clientId":"b7a5073b-54cd-40a5-b903-2e79278fac16","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}